Frequently Asked Questions
Everything you need to know about shopping with icon-X.
How can I track my order?
Once your icon-X order has shipped, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Simply visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, icon-X ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find my correct size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your measurements against our chart to ensure the perfect fit for your body type.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
Are your materials sustainably sourced?
At icon-X, we are committed to ethical fashion. Over 60% of our current collection is made from recycled or organic materials, and we aim to reach 100% by 2026.